FAQ - Shipping
When will my order ship?
Orders placed by 12pm Eastern time Monday-Friday will ship the same day. This will change on holidays and we'll put a note on the top of the shopping cart page if we are closed for shipping or have a different cutoff time.
Please note - this schedule is the same for expedited shipping methods such as UPS Next Day Air. Orders placed with those methods still need to be placed by 12pm Eastern to ship the day they are ordered, otherwise they will ship the following business day. Expedited shipping methods count business days only. For example, an order shipped UPS 2nd Day Air on a Thursday will arrive on Monday, not Saturday.
Where do you ship from?
All orders ship from Connecticut, USA
How will my order ship?
You can select from various shipping methods at the time of your order.
How are shipping rates calculated?
Shipping rates are based on the weight of your package and your location. On the Shopping Cart screen you can select your Country and enter your Zip/Postal Code to see the shipping rates.
Will I get a tracking number?
Tracking numbers will be sent for all shipments. When your order is shipped you will receive an email with a subject of "Your T-Molding.com order has shipped!" which will contain the tracking number. Please check your spam folder if you do not see it arrive, and if you still don't see it please contact us.
What about international brokerage fees and import taxes?
For international orders, we are only calculating and charging the customer for the shipping cost. Any brokerage fees that are imposed by the carrier such as DHL or UPS and any import fees imposed by the customer's country or customs department, are the responsibility of the customer and you will be contacted directly by your postal service/customs department for Postal Mail orders, or by DHL/UPS for those carriers, for payment of any brokerage/import fees.
Canada DHL Details: http://international.dhl.ca/en/express/customs_support/brokerage_infomation.html
Canada UPS Details: https://www.ups.com/ca/en/shipping/zones-and-rates/customs-clearance.page
Canada: It may be possible for you to self-clear the shipment with your customs office. There are details here: (we are not familiar with this process or affiliated with this website) http://trueler.com/2010/11/24/self-clear-shipment-cbsa-avoid-ups-brokerage-fee/
For other countries, search Google or your selected carrier's website for your country's import fees and taxes.
Harmonized Tariff Codes: We use 8466.92 for t-molding installation tools such as the arbors, cutters, and trimmers. All t-molding and other arcade parts are classified as 9504.30.0060
Can you lower the customs value or send my package as a gift?
No, we cannot do this. US regulations require us to use the actual values on the customs forms and it is illegal to do otherwise.
When will my order arrive?
Most international orders shipping via USPS First Class will arrive in 10-15 business days and international USPS Priority Mail orders arrive in 5-10 business days. For Domestic orders, please see the maps below for UPS Ground and USPS:
